The document verification procedure is aimed at ensuring the safety of your account and funds. Identification is mandatory for all Clients and allows to create a transparent and secure environment.
What does a request for documents look like?
When documents are requested, a corresponding notification will be displayed in the Personal Account:
This notification occurs in both the mobile and web versions of the platform.
A notification will also be sent to your email.
Follow the on-screen instructions by uploading documents directly from your device.
How do I upload documents?
Mobile app:
Desktop:
How long does the document check take?
Document verification is usually done within one business day. We strongly recommend monitoring incoming notifications in the terminal and by email. In some cases, additional submission of higher quality or different format documents may be required.
Sample documents
Examples of documents to be submitted can be found on this page.
Basic requirements:
High image quality
No glare or overlighting
The document is completely in the frame, including all corners and edges
All necessary information is fully visible on the document.