Requests to update personal information are typically processed within 1 to 2 business days.
The following factors may affect the overall processing time:
Verification system load: The current volume of pending verification requests.
Document quality: How clearly your documents are scanned and whether they meet all compliance requirements.
Response time: How quickly you respond if our team requests additional information or documentation.
We recommend monitoring notifications in your trading terminal and checking your email regularly for updates on your request.