If you encounter issues with the Libertex app or web platform, such as it not opening or becoming unavailable, there are several steps you can take to resolve the issue. Below is a guide to help you troubleshoot and access your account effectively.
For mobile app users
Close all active applications, clear your phone's cache, and reopen the Libertex app.
Restart your internet connection by toggling your Wi-Fi or mobile data off and on.
If you are on Wi-Fi, try switching to mobile data (or vice versa). Connectivity issues, particularly on public Wi-Fi networks, can impact performance.
Check for updates in your device's App Store (Google Play Store or Apple App Store) or reinstall the app to ensure you have the latest version.
Restart your mobile device to clear any system-level issues that might be affecting the app’s performance.
Check your device’s storage to ensure there’s enough space for the app to function properly.
If troubleshooting does not resolve the issue, you can use the Libertex web platform as an alternative to the app. This ensures uninterrupted access to your account and allows you to continue placing trades while the app issue is being resolved.
For web browser users
Clear your browser’s cache and cookies, then refresh the page.
Restart your internet connection.
If available, switch between Wi-Fi and mobile data to test the connection.
Check if the platform works in another internet browser, such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
If these steps do not resolve the issue, please try again later. Most technical issues are temporary and resolve quickly. Otherwise, you can contact our Support Team at [email protected], providing a detailed description of the issue and, if possible, a screenshot or video showing the error.