In most cases, the deposit process is completed without any difficulties. However, from time to time, delays and other issues may occur.
Please note: Payment processing times vary depending on the method selected. For instance, bank transfers can take 2 to 5 business days to process. You can find the standard timeframes for each deposit option in this article.
What to do first if you don't see the funds
Before you worry, do the following:
1. Log out and log back in. This will force a refresh of your account balance. Sometimes it just takes a moment for the system to update the data.
2. Check all your trading accounts within your Libertex account. The funds may have been credited to another account, for example:
Libertex Portfolio
Libertex CFD
MetaTrader 4 or MetaTrader 5
Go to "My Accounts" to check all your accounts. If you find funds in another account, you can easily move them via an internal transfer.
3. Check your notifications. Sometimes additional verification may be required before a deposit can be processed. If this is the case, you will be notified via:
Notifications in your Libertex account
Your registered email address
Make sure to monitor your messages closely during the deposit process.
What to do if the problem persists
Please contact our Support Team. When sending an email, be sure to use the email address associated with your Libertex account. Please include the following detailed payment information in your email:
Payment method
Invoice or receipt with payment details
The card/account number from which the deposit was made
The trading account number being funded
Your full name, the date, and the amount of the transaction