If you requested a password recovery link and didn't receive the email, try these quick checks first:
Check your Spam, Junk, or Promotions folders where incoming system emails can sometimes be filtered.
If you previously unsubscribed from Libertex emails, contact Support to update your email preferences so you can receive system notifications.
If you still can't find the email, follow these troubleshooting steps based on your device:
Desktop
Clear your browser's cache and cookies, then refresh the page.
Temporarily disable your antivirus, firewall, or ad-blocker and refresh the page.
Try accessing the platform using an alternative browser, such as Mozilla Firefox or Google Chrome.
Open a private or incognito browsing window and request the password reset link again.
Mobile app
Android: Clear the app cache (Settings → Apps → Libertex → Storage → Clear cache), then restart your device.
iOS: Switch your network connection from mobile data to Wi-Fi, or vice versa.
Try using the web version via a mobile browser instead of the app.
Mobile browser
Switch your network connection by toggling between Wi-Fi and mobile data.
Restart your mobile device.
Clear your mobile browser history and cache.
Try using private or incognito mode in your mobile browser.
If you have tried all of these steps and still haven't received the email, please contact Support for further assistance.