1. Insufficient balance
One of the most common reasons is that you don’t have enough available balance to process the withdrawal. Remember, funds used as margin for your open trades are not available for withdrawal.
2. Pending documentation
Our finance department may have requested additional documents that you haven’t submitted yet. Without them, we can’t process your withdrawal.
3. Unauthorized bank account
The bank account you want to withdraw to is not registered in your name or you are not the account holder. According to our policy, withdrawals can only be made to accounts registered in your name.
4. Incorrect or erroneous information
The bank account information you provided might contain typos or incorrect details. Log in to the platform and check that all your data is accurate and up to date.
How can you find out the exact reason for rejection?
To know the specific reason why your request was rejected, contact us at [email protected]
Our team will review your case and help you resolve it as soon as possible.
💡 Remember: Always double-check your balance, documents, and bank details before submitting a withdrawal to avoid delays or rejections.