At Libertex, we offer a variety of deposit and withdrawal options to make it easy for you to fund your trading account and access your funds. In this article, we will cover some common questions related to deposits and withdrawals.
Is it possible to make a deposit or withdraw funds using a 3rd party card/account?
Deposits and withdrawals are allowed only using your personal account/card. Third party deposits and withdrawals are forbidden. This means that you can only use a payment method that is registered in your name to deposit or withdraw funds from your Libertex account.
How fast is instant deposit?
Instant deposits are processed within several minutes. However, in some cases it may take longer. Please note that we cannot be held liable for any delays in crediting transactions that are caused by payment system issues.
Are there any commissions upon deposits?
In most cases, we do not charge any commission for deposits. However, there may be commissions from payment systems, which we compensate with bonus funds that can be used for trading. You can always see the actual live commissions for deposits in your personal account when making a deposit.
When can I make a deposit?
You can make a deposit at any time. Our deposit methods are available 24/7, so you can fund your account whenever it is convenient for you.
How long does it take for crypto deposits to be credited?
The time it takes for crypto deposits to be credited depends on the blockchain and the accuracy of the steps taken during the payment process. Please note that this may vary and is not within our control.
I made a payment, but it did not credit to my trading account. What should I do?
If your payment was not credited within a couple of hours, please send confirmation of the payment to our email address: [email protected]. Our team will investigate the issue and assist you in resolving it.
Do I have a fixed address when I make a deposit using crypto-currency?
No, every deposit should be initiated only via the Libertex platform. For each transaction, the system generates a unique crypto address for payment. This ensures the security of your funds and helps us track your deposits accurately.
In case I send a payment less than the minimum amount, will it be credited?
This depends on the payment method used. In some cases, the payment can be traced from the payment partner, but this may take longer to process. In other cases, the payment may be lost. We recommend always checking the minimum deposit amount for your chosen payment method before making a deposit.
We hope this article has answered some of your questions about deposits and withdrawals at Libertex. If you have any further questions or need assistance with a specific issue, please don't hesitate to contact our customer support team.