What does this message mean?
If you see the message "Operation blocked" on your screen. It’s a standard security measure.
This means your account is currently being reviewed by our internal control service. This is a normal procedure used by many international companies and is designed to protect your funds.
Why is this verification done?
The review process is designed to ensure maximum security for your operations and funds.
It’s a temporary and automatic check, as outlined in Section 1.5 of the Non-Trading Operations, which you can view here: View regulations (PDF)
How to unblock your account
Check your email inbox. You’ll receive a message with clear instructions. Follow the steps exactly as outlined.
If you don’t see the email, be sure to check your spam or junk folder, as sometimes it may be filtered there.
If you still haven’t received an update, please refer to our support article on how to contact us.
Why is this verification important?
✅ This verification step helps keep your account safe and ensures the integrity of the platform for all users.