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What should I do if the system does not allow me to deposit using a new card?

You may encounter difficulties when funding your account with a new card for the following reasons:

1. The linked card limit has been reached.

If the system does not allow you to add a new card, you can contact our Support Team to request the removal of older cards.

Please note:

  • When submitting your request, be sure to include the last 4 digits of the card number you wish to delete.

  • Once a card is deleted, it cannot be used again to deposit or withdraw funds on the platform.

2. An error occurred on the part of the card-issuing bank.

The bank may have blocked the transaction due to internal rules or security reasons. In this case, please contact your bank's support team for assistance.

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