Estimated processing time
Requests to update personal information are usually processed within 1 to 2 business days. However, this may vary depending on a few specific factors.
Factors that may affect the process
Use of the document verification system
We currently use an automated document verification system, which can speed up or delay the process depending on the volume of requests.
Quality of submitted documents
The clarity and accuracy of the documents you submit directly impact how quickly they are verified. If they don’t meet the requirements, you may be asked to resend them.
Response speed
If additional information is needed, how quickly you respond can either speed up or slow down your request.
Final recommendation
We recommend that you stay alert to incoming notifications, both in your Libertex platform and your email. That way, you can respond quickly if more documents are required.