Important details
Processing time: Email change requests can take up to 2 (two) business days to process. Please do not submit duplicate requests, as this may delay the process.
Identity verification: The system may request an ID document to confirm the email change.
Desktop
1. Hover over your name in the top right corner and select "Profile management".
2. At the bottom of the page, click "Edit" next to the "E-mail" field.
3. Enter your new email address and click "Save changes".
4. Complete the CAPTCHA security check if needed.
5. If you have deposited funds and completed voluntary KYC verification, you can update your email instantly using our quick liveness check. Complete the face scan to verify your identity and confirm your new email in seconds.
If you haven't made a deposit yet, we will send a confirmation link to your new email address. Once confirmed, your request will be automatically submitted for review.
Mobile app
1. Go to the "More" section and tap your name at the top of the screen.
2. Tap "Personal details".
3. Tap your email address.
4. Enter your new email address and tap "Save changes".
5. If you have deposited funds and completed voluntary KYC verification, you can update your email instantly using our quick liveness check. Complete the face scan to verify your identity and confirm your new email in seconds.
If you haven't made a deposit yet, we will send a confirmation link to your new email address. Once confirmed, your request will be automatically submitted for review.