As part of our commitment to keeping your funds safe, we may occasionally request copies of documents to verify your identity or confirm specific transactions. This is a standard security measure and part of international compliance protocols. Your understanding is appreciated, as this process helps us build a secure and long-term relationship with you.
How will you know if documents are required?
If our specialists request documents from you, you will receive a notification directly within your Libertex mobile account. This notification appears clearly in your profile or dashboard, indicating the documents we need from you.
In addition, you will also receive an email sent to the address registered to your account, outlining the same request. This ensures you don’t miss the verification notice and can act on it promptly.
What does a document request include?
The request will specify the type of documents needed (such as ID, proof of address, or payment confirmation), along with guidelines on how those documents should appear. For example, they may need to be clear, in full view, and show specific information like your full name or transaction details.
Make sure the documents:
Are legible and not blurry
Show the full page or screen, with no parts cut off
Match the information in your account
How do you submit the documents?
Using the mobile version of the platform, you can upload your documents directly from your device. Simply follow the on-screen instructions provided with the request:
Log into your account
Go to the section where document requests are displayed
Use the upload function to attach the required files
Confirm submission
You may be prompted to upload PDF files or clear photos, depending on the document type.
What if more documents are requested?
If the documents you provided do not meet the necessary requirements, we will send you an additional request with comments explaining what needs to be corrected or resubmitted.
In this case:
Read the feedback carefully
Make the necessary changes or resubmit higher-quality images
Follow the same upload process through your account
How long does the verification take?
The verification process typically takes a few business days. Please be patient during this time. This procedure is not meant to delay your activity or withdrawals, but rather to ensure that your account and funds are handled with the highest level of security and regulatory compliance.
This is a standard process followed by most reputable companies operating online, especially those dealing with financial services.
📌 Summary
You’ll receive a request via your mobile account and email
The request will clearly list which documents are needed
Upload the documents directly from your phone
If corrections are needed, we’ll notify you with specific comments
Verification usually takes a few business days
The goal is always your security and compliance, not delay
Thank you for your cooperation. We’re committed to making your trading experience with Libertex safe, smooth, and successful.