If you're using the platform in a web browser
If you're trying to access Libertex.org and it’s not working properly, follow these steps:
Try a different browser.
We recommend using Google Chrome or Mozilla Firefox.Clear your browser’s cache and cookies.
This helps remove temporary files that could interfere with the platform’s performance.
If you’re using the iOS app (iPhone or iPad)
Switch your internet connection (e.g., from Wi-Fi to mobile data or vice versa).
Try using a VPN, as some internet providers may temporarily block access.
If you’re using an Android device
Switch your internet connection.
Clear the app cache from your phone’s settings.
Restart the app.
Still can’t access Libertex?
If you’ve followed all the steps and the platform is still unavailable:
Take a screenshot of the error, making sure the URL is visible (if using a browser).
Reply to one of our emails or write directly at [email protected]
Include a brief description of the steps you took before the error appeared.
Lost money due to platform issues?
If you incurred a loss on a transaction while the platform was down, please send an email at [email protected]
Include all relevant details so we can assist you as quickly as possible.
✅ Final tips
Keep your browser and app updated.
Use the recommended settings and connection methods.
Don’t hesitate to contact us if the issue persists.