The platform may be experiencing temporary technical issues. Please try the following troubleshooting steps:
Web version
Clear your browser's cache and cookies, then refresh the page.
Temporarily turn off any antivirus, firewall, or security extensions, then refresh the page.
Check if the platform works in another browser (e.g., Mozilla Firefox, Google Chrome, or Microsoft Edge).
Mobile app
Clear the app cache through your device settings, or uninstall and reinstall the application.
Change your network connection (e.g., switch from cellular data to Wi-Fi, or vice versa).
Submitting a support request
If the issue persists, please contact our support team at [email protected]. To help us resolve your issue faster, please include the following details in your message:
Web version
A detailed description of the issue, including the exact date and time it occurred.
Screenshots or a video recording showing the problem.
The names of any alternative browsers you tested and whether the issue occurred there as well.
Open the page where the error occurred and press F12 on your keyboard to access Developer Tools. Navigate to the Console tab and take a screenshot of any displayed errors, then switch to the Network tab to take another screenshot of the activity. Attach both screenshots to your email.
Mobile app
A detailed description of the issue, including the exact date and time it occurred.
Screenshots or a video recording showing the problem.
Confirmation that you have already tried switching networks and reinstalling the app.
Your device details: device model, operating system version (iOS/Android), and the installed app version.