If you cannot log in because you forgot your password, you can reset it using the email address linked to your Libertex account.
Please note that this email address must already be verified.
1. Click "Restore password" on the login page.
2. Enter the email address registered to your account and click "Send e-mail".
3. Open the recovery email sent to your inbox (check your spam folder if you do not see it).
4. Click the link in the email. If the link does not open, copy and paste it into your web browser.
5. Enter your new password twice and click "Confirm new password".
If you no longer have access to the email address registered to your account, please contact Support and include the following:
1. A full page spread of your passport used during registration, including:
the full spread with your photo and signature;
a clear, high-quality color spread showing your registration/address stamp.
All edges of the document must be fully visible. If your passport has been renewed or changed, please also provide the page showing previously issued passport details.
2. A photo of yourself holding your open passport (your face, your entire hand, and the document number must be clearly visible).