What do I do if my regular card no longer works for deposits?
1. Check your card balance and bank limits
First things first — make sure:
✅ Your card has enough funds to cover the transaction.
🚫 Your bank isn’t blocking the payment. Some banks set daily limits or trigger blocks for security reasons.
📌 Tip: Call your bank to confirm there’s no restriction on your account or the payment.
2. Update the Libertex app
Using the latest version of the app ensures smoother performance and fewer issues.
🔄 Here’s what to do:
Open the App Store or Google Play.
Search for Libertex.
Tap “Update” if a new version is available.
🖥️ Prefer using a browser? Go to:
👉 app.libertex.org
3. Use your browser properly
If you're using the web version, make sure to:
🧼 Clear your browser cache.
🕵️♂️ Use Incognito Mode and try the transaction again.
If the issue still persists after these steps...
Contact our support team
📞 You can reach Libertex Customer Support through:
💬 The online chat in the app or website.
📧 Email: [email protected]
We're here to assist you and get things back on track as quickly as possible.