Depositing funds into your account is usually a quick and easy process. However, sometimes the payment system may require additional confirmation via SMS with a verification code. What should you do if that message doesn’t arrive?
Why do you get an SMS?
When you top up your account using a bank card, it’s common to receive an SMS with a confirmation code. This extra step is a security measure to ensure you’re the one authorizing the transaction.
Didn't receive the SMS?
If the message doesn't come through, here’s what you can do:
Check your signal or mobile coverage. Sometimes the simplest issues cause the biggest delays.
Contact your bank or payment provider directly. They can tell you if there’s any restriction or technical issue.
Make sure your phone number is up to date on your account.
📌 Pro Tip: In most cases, reaching out to the payment provider quickly resolves the issue.
Is 3D secure activated?
The 3D Secure system is responsible for handling the SMS confirmation process. If it’s not active, you might not receive the verification code needed to complete the payment.
✅ The good news: Most cards have it enabled by default.
❌ But if you’re unsure, here’s what to do:
Call your bank and ask if 3D Secure is active.
If it’s not, request to have it enabled.
In summary:
✔️ You receive an SMS when depositing with a card as a security step.
✔️ If it doesn’t arrive, contact your bank or the payment service.
✔️ Make sure 3D Secure is active to avoid interruptions.