Why can’t you trade?
If you're trying to open a trade but see a message saying trading is blocked, it's likely that your account has not yet been verified.
📌 Libertex requires profile verification to comply with regulations and ensure user safety.
Please verify your email address in the "Personal Information" section.
What do you need to verify?
You’ll need to submit the required documents, usually:
A valid ID (passport, national ID, or driver’s license)
Proof of address (utility bill, bank statement, etc.)
✅ Once your account is fully verified, you’ll be able to trade freely.
Not sure if your account is verified?
If you’re unsure about your account’s status or don’t know why your documents were rejected, don’t worry — just contact support directly.
How can you fix it?
There are two easy ways to get in touch with the support team:
✉️ By Email
Send a message to [email protected]
Include your full name, the email you registered with, and (if possible) the documents again.
💬 Via Live Chat
Go to 👉 https://libertex.org/es
Look at the bottom-right corner of the screen
Click on the round chat icon
A support agent will help you during business hours