In rare cases, when making a deposit to your trading account with a bank card, your bank may notify you that the card has been temporarily blocked or restricted. This decision is made entirely at your bank's discretion to protect your security.
Typically, this occurs due to activity that falls outside your usual spending habits (for example, making an online transaction with a financial service like Libertex rather than routine everyday purchases). Banks use automated security systems to detect potential unauthorized use, which can occasionally flag an unfamiliar transaction as suspicious.
This is a standard security procedure across financial institutions and does not mean your transaction is prohibited. To resolve the issue, simply contact your bank to confirm that you authorized the payment. Once a representative verifies the transaction with you, the restriction on your card will be lifted.
If you need any payment details or documentation to provide to your bank, please contact our Support Team.