You can deposit funds using your crypto wallet in USDT (TRC-20). Follow these steps:
Desktop
1. Click the "Deposit" button at the top of the page.
2. Select the "Account" you want to top up, choose "Tether USDT TRC-20" as the "Payment method", and enter the "Amount".
3. Click the "Deposit" button. You will be redirected to the payment system website to complete the transaction.
4. The system will display a QR code and a text address for your payment. Open your USDT TRC-20 wallet and complete the transfer using either the QR code or the text address.
Important: The sent amount must match the initial payment request. If the received amount differs, the deposit may not be credited.
5. After sending the payment, click the three-dots icon (⋮) next to "Amount (USDT)" and select "Payment Sent" to confirm your transfer.
Once the transaction is confirmed on the blockchain, the funds will be credited to your trading account.
Mobile app
1. Go to the "Wallet" section via the bottom navigation bar and tap "Deposit".
2. Select the account you want to top up.
3. Under "Payment methods", select "Tether USDT TRC-20".
4. On the "Amount" screen, specify the deposit amount and tap "Deposit". You will be redirected to the payment system website to complete the transaction.
5. The system will display a QR code and a text address for your payment. Open your USDT TRC-20 wallet and complete the transfer using either the QR code or the text address.
Important: The sent amount must match the initial payment request. If the received amount differs, the deposit may not be credited.
6. After sending the payment, tap the three-dots icon (⋮) next to "Amount (USDT)" and select "Payment Sent" to confirm your transfer.
Once the transaction is confirmed on the blockchain, the funds will be credited to your trading account.
Key information for a smooth deposit
Minimum deposit: 50 USDT. Any crypto transfer below this minimum will not be credited to your account, even if multiple partial deposits are sent.
Correct network: Send only USDT via the TRC-20 network to the specified deposit address. Sending any other currency or using another network will result in the permanent loss of your funds.
Avoid smart contracts: Do not send funds via a smart contract, as this may cause your deposit to be delayed or permanently lost.
Exchange rate: Conversion takes place at the Company's internal exchange rate valid at the moment of deposit (the estimated exchange rate is displayed in the platform interface when creating the deposit request).
Libertex fees: The Company does not charge fees for crypto deposits.
Wallet/Network fees: Check your external wallet to verify its withdrawal fee and whether it is deducted from your balance or the transfer amount. Ensure the final amount sent matches the originally specified payment amount.
Authorization required: Always sign in to Libertex and create a deposit request before initiating a transfer. It is strictly prohibited to send payments without generating a request in Libertex; unauthorized transfers will be lost.
Unique address per transaction: Each transaction requires a unique address or QR code generated by the platform. Never send payments to previously used addresses, as those funds will be permanently lost.
What to do if your money is not credited
If you completed all steps correctly and your funds have not appeared, please allow up to one hour after blockchain confirmation for processing.
If an hour has passed and your balance has not updated, contact our Support Team at [email protected].
Be sure to send the email from the address registered with your Libertex account.
Please include the following information:
A screenshot taken directly from your crypto wallet showing full transaction details:
Status showing transaction success
Amount
Date and time
Network used
The HASH ID or TXID (the 64-character alphanumeric code) copied and pasted as text into the body of the email, even if it is visible in the screenshot.
Our team will review your payment details. Processing typically takes 1 to 3 business days, and updates will be sent to your registered Libertex email address.