To create a cryptocurrency withdrawal, please follow these steps:
Please create a new withdrawal request.
Select the withdrawal method and the cryptocurrency address you wish to send the cryptocurrency to. You can copy the address from your cryptocurrency app or scan the QR code. Once the address and amount have been specified, the customer confirms the request.
If 2FA confirmation is required, enter the code via SMS or voice call
Once the request is approved and processed, the money is sent to your cryptocurrency wallet.
The transaction is usually immediate. It can take up to 4 hours. If your money has not been credited after this time, please contact Customer Support via email at [email protected].
This withdrawal process is completed once your documentation has been verified. If your account has not yet been verified, please review the following information.