Important!
Please note that we are not a cryptocurrency provider. Our company only works with third-party cryptocurrency wallets.
Our company is not responsible for any loss of funds caused by transfer errors. Please double-check all transaction details, especially the recipient's address, before sending any cryptocurrency.
Sending cryptocurrency to the wrong address usually results in the funds being irretrievably lost once the transaction is confirmed on the blockchain. However, in some cases, there may be a chance to recover the funds.
1. You sent cryptocurrency to an existing but incorrect address
In this case, the funds are most likely lost, as the recipient is not obligated to return them. Due to the irreversible nature of blockchain transactions, it is essential to carefully verify the address before sending any funds.
2. You sent cryptocurrency to a non-existent or invalid address
If funds are sent to an invalid or non-existent address, the transaction will most likely not be confirmed and the funds will be returned to your wallet. If applicable, a transaction fee may still be charged. In such cases, we recommend contacting the support team of the crypto wallet from which the transaction originated.
3. You sent cryptocurrency through the wrong network
If you have sent cryptocurrency to a wallet address on another network (for example, sending ETH on the BNB network), it may be possible to get your funds back. In such cases, we recommend contacting your wallet provider's support. If we are able to process a recovery, we may attempt to recover the funds on your behalf. The fee for this service is 0.005 BTC.