Where to send your claim?
To submit a claim about a trade, please send an email to [email protected]
What information should you include?
To help you quickly and accurately, make sure your message includes:
Transaction ID
Lost amount
Detailed description of the problem
Date and time when the problem occurred
Should you attach anything else?
If possible, attach a screenshot clearly showing the issue you experienced.
How long does it take to get a response?
Our dealing department specialists will review your claim and provide a detailed response within 7 business days, according to the "Procedure for handling complaints" section of the Regulations.
What happens if the loss was the company's fault?
If it’s proven that you suffered a loss due to the company’s fault, you will receive the appropriate compensation.