Processing times for withdrawal requests may vary depending on the withdrawal method.
Bank transfer
If a withdrawal request is submitted before 14:00 (GMT), it will be processed on the same business day. If the request is submitted after 14:00 (GMT), it will be processed on the next working day. Please note that banks do not process transfers on Saturdays, Sundays and public holidays. After successful transfer of funds you will notice a confirmation message in your Personal Account.
When withdrawing funds by bank transfer, the funds will be credited to the account within 2-5 business days after the application is processed. The speed of payment crediting depends on the following factors:
The speed of transaction processing by the Customer's bank.
Presence of errors in the transfer details.
Withdrawal to Visa and MasterCard bank cards
Withdrawal to bank cards may take from 2 minutes to 5 working days depending on the capabilities of the Client's bank. As a rule, withdrawal to Visa, MasterCard and Maestro cards is carried out within a few minutes. In some cases, withdrawal requests are subject to additional verification, which causes delays in processing.
Withdrawals via P2P transfers to bank cards are usually processed within 30 minutes.