If you wish to file a complaint regarding the result or execution of a trade, please send an email to [email protected] with the following information:
Trading account number
Trade ID or order number
Date and time of the issue
Amount of disputed loss
Detailed description of the issue that caused the unexpected execution
Screenshots or video recordings, if available
Please make sure to send the email from the address registered in your account.
Trade disputes are typically reviewed within 3 business days.