If you logged into your Personal Account and noticed that cryptocurrency deposit methods are not available, don’t worry — there’s a simple explanation.
Deposit methods depend on your country
Here’s what you need to know:
🌐 Deposit and withdrawal methods vary depending on the country your Personal Account is registered in.
⚖️ This is due to local regulations, platform policies, and agreements with payment providers.
So, a method available in one country might not appear in another.
What can you do if crypto isn’t available?
If you don’t see the crypto deposit option you were expecting, follow these steps:
✅ Make sure you're using the most up-to-date version of the platform.
📲 Check all available deposit methods in your account.
👤 Contact your personal manager to ask whether this method can be activated for your account.
Don’t know who your personal manager is?
You can find your manager’s contact details:
📩 In the messages section within the platform.
📞 Or by contacting customer support so they can connect you directly, [email protected]
They’re there to help and guide you with anything you need.