What is an inactive account?
An inactive account is one where you haven’t made any trading or non-trading operations on your own initiative for the last 90 calendar days.
🧾 In this case, the company may charge an account service fee in line with the rules published on its official website.
When is the inactivity fee charged?
You’ll be charged the inactivity fee only if all of these conditions are met:
You haven’t made any trading operations in the last 90 days.
You haven’t made any non-trading operations (like deposits or withdrawals).
The total balance across all your accounts is less than $5,000 USD.
📌 If not all of these conditions apply, the fee will not be charged.
Can you get the fee refunded?
Yes, you can!
If you plan to start trading again, you can recover the inactivity fee that was charged. Just follow these steps:
Reach out to your personal advisor.
Let them know you want to request a refund for the inactivity fee.
Resume trading as usual.
📞 The team will review your case and guide you through the process.
✅ Tips to avoid the inactivity fee
Keep your account active by making occasional trades or non-trading actions.
Talk to your advisor if you’re unsure about your account status.
Save this info for future reference.