If you're trying to recover access to your personal account, but haven't received the verification code by email, here's what you can do, step by step.
Check your spam folder
Sometimes important emails end up in unexpected places like your spam or junk folder.
🔍 Open your inbox and take a look at the spam folder. Depending on your email settings, the message with the code may have been filtered by mistake.
Still can’t find the code?
If the email with the code isn’t in your inbox or spam folder, there’s still a way to recover access.
👉 Just send us an email at [email protected] and let us know what’s happening.
How long does it take to get a response?
Once we restore email delivery, the customer support team will be able to reply to you directly.
Please note that we can’t always give an exact delivery time, since it depends on when the email system is successfully restored and messages are able to go through again.
Final tip
Make sure you're using the same email address you registered with your personal account.
If you’ve changed your address or you are unsure, include those details when contacting us it’ll help speed things up.