If you receive a document request from our Company, this is a standard part of the verification process and helps ensure the security of your funds in line with international regulations.
Where will you receive the request?
When documents are required, you’ll get an email with detailed instructions.
This message will explain exactly which documents you need to provide and how to submit them correctly.
📌 Make sure to check your inbox carefully.
If you don’t see the email, also check your spam or junk folder, as it may have been filtered there by mistake.
What documents can be requested?
Depending on your personal situation and country of residence, you may be asked to provide one or more of the following:
Identification document
(passport, national ID card, etc.)Proof of your current residential address
(utility bill, bank statement, or official document showing your address)Document confirming ownership of your bank account or card
(a bank statement or card image with your name and partially hidden number)Proof of ownership of a cryptocurrency or electronic wallet
(a screenshot or statement showing your wallet and identifying information)Other documents
Additional documents may be required based on your country or specific case.
What if you haven’t received the email?
Double-check your spam or junk folder
If you still can’t find it, reach out to us:
Via the support chat on our platform
Or by email at [email protected]
Need assistance?
Our support team is here to help you through the entire process.
If you have any questions about which documents to send or how to upload them, don’t hesitate to contact us.
We’re committed to making the process as smooth and secure as possible.