Skip to main content
All CollectionsPayment operationsDeposit
What should I do if the bank blocked my card when I tried to fund my trading account with a bank card?
What should I do if the bank blocked my card when I tried to fund my trading account with a bank card?
Updated over 2 months ago

In rare cases, when depositing a trading account from a bank card, the bank may send you a notification about full or partial blocking of the card. This situation may arise solely on the initiative of your bank and for security purposes.

As a rule, the reason is untypical activity on the card.

For example:

  • You often make the same type of transactions on your card - grocery store purchases. One day you make a purchase via online store within the framework of cooperation with Libertex.

  • This is the first online purchase and it is the first purchase within the framework of cooperation with an organization of international scale, providing services that are radically different from those with which you have worked before.

In such a case, your bank may consider the transaction potentially questionable and will try to protect your card from potential hacking.

In other words, all major banks have their own security system that detects when a card has fallen into the hands of a third party. Perhaps some of your card transactions have raised questions with your bank's security department.

You should not worry, as the procedure is standard for any financial organization. Such a situation may arise in any payment or transfer of funds, for example, when shopping in an online store or paying for services with a bank card.

This restriction on the part of the bank does not mean that the operation you make is beyond the limits of the authorized ones. It only means that you need to contact the bank and clarify the situation with your card. The bank specialist will make sure that you are the one making the transaction, and the restrictions on the card will be removed.

If the bank has any questions that we can help you with - please contact us in any convenient way or write an appeal to [email protected] .

Did this answer your question?