The details must be specified exactly as they are given on your personal page of Trading Account Management when depositing.

If there are mistakes in the details (for example, the name of the final recipient of Libertex is not specified in the Payment destination column, or if the name of the recipient of the payment is incorrectly specified in the Recipient column), you should urgently contact your bank, from where the transfer was made, to clarify the details. Based on the clarification of the client's details, the bank will issue a letter with the clarification of details, which will be sent to the beneficiary's bank. Once the letter is received by the recipient's bank, it will be transferred directly to the recipient and the funds will be credited to Libertex's settlement account with subsequent crediting to the Client's trading account.

If you have checked the details of the transfer and they are correct, you should send a scan copy of the payment order to [email protected] . After receiving the payment order, Libertex will contact the bank and clarify whether the payment amount is on the account of unexplained amounts. This is possible if the bank, not the Client, made a mistake when transferring funds. Upon receipt of confirming information from the bank that the amount in question is in the "Unidentified payments" account, Libertex will notify the Client. The Client should then urgently contact his/her bank to clarify the details. Based on the Client's clarification of details, the bank will issue a letter with clarification of details, which will be sent to the recipient's bank. After the letter is received by the bank, the funds will be credited to Libertex's settlement account with subsequent crediting to the Client's trading account.

If all the payment details are correct, but the Customer's trading account number is not specified in the Payment Purpose column, then the funds have been received by Libertex and cannot be credited to the Customer's trading account (they are in the category of unidentified funds). In this case, please contact [email protected] and specify the number of the trading account to which the funds should be credited.