As a regulated company, we are required to verify your identity. This process is part of international regulations that seek to ensure the security and transparency of online transactions.
Why should you verify your identity?
Verification is not only a legal requirement, but it also protects your account and funds. It also allows you to access all the platform features without restrictions.
Steps for successful verification
1. 📝 Complete the questionnaire
Before submitting your documents, be sure to complete the verification questionnaire found in your user account.
2. 🧾 Attach your ID
You must submit a clear copy of one of the following valid documents:
Passport (two-page spread)
ID (both sides)
Driver's License (both sides)
🚫 No other documents are accepted as proof of identity.
3. 📍 Attach proof of address
This document must be no more than 6 months old and must be displayed on a full page (all 4 corners visible). You can send one of the following:
Bank statement or bank letter
Electricity, gas, or water bill
Internet, cable TV, or landline phone bill
Tax return
Government-issued residency certificate
Municipal tax bill
Insurance receipt
Mobile phone bill
ID or driver's license with visible address
Frequently asked questions
📌 Why are so many documents required?
This verification is a mandatory international standard, common to many online companies. It is not unique to Libertex.
📌 What does "full page" mean?
The document must be scanned or photographed so that all four corners of the paper are clearly visible. Partial captures are not accepted.