Having trouble logging into your account?
Don’t worry — here’s a step-by-step guide to help you recover your password quickly and securely.
📧 Step 1: Go to the password recovery page
Start by visiting the Password Recovery page.
Enter the email address you used during registration.
Click "Next."
📝 Important: An SMS code will not be requested if your phone number was not verified before the system update.
📲 Step 2: Enter the verification code
If your phone number was verified, you’ll receive a code via SMS. Enter the code in the field provided.
📬 After that, a recovery link will be sent to your email. Click it to create a new password.
Forgot your MetaTrader password?
If you can't log in to MetaTrader, no worries. Just follow these steps:
Log into your Libertex account.
Go to the "My Accounts" section.
Select the appropriate trading account.
Click "Reset password."
📩 You’ll receive verification codes via SMS and email to complete the process.
Can’t recover the password yourself?
If you don’t have access to your phone or didn’t receive the verification code, you can contact our support team.
✅ Requirements for support-based recovery:
If your account contains real funds (not bonus funds) or you have open trades, please:
Send an email to 👉 [email protected]
Include the following:
A color scan or high-quality photo of your ID (the same one used during registration).
The exact dates and amounts of your last 2 deposits or withdrawals (these are considered non-trading operations).
If you can’t provide that, also attach a photo of yourself holding the open ID, showing your face, hand, and ID number clearly.
How long does it take?
📆 Requests are usually processed within 1 to 2 business days.
Once complete, a new auto-generated password will be sent to your email.
Lost access to your registered email?
If you no longer have access to the email registered to your account, follow these steps:
Email us at 👉 [email protected]
Attach:
A scan or photo of the ID used during registration.
A selfie holding your open ID (your face, hand, and ID number must be clearly visible).
Need help?
📩 Don’t hesitate to reach out to [email protected] — our team is here to assist you.